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Privacy Policy

We Protect Your Privacy

We respect the privacy of our customers. This Privacy Policy is designed to help you understand what information we gather and how we use it. In our ongoing effort to improve the products, services and features we provide to our customers, Simply Succulents®, a division of Big Brook Greenhouse, will continue to implement new technologies from time to time. As a result, this policy is subject to change without prior notice and we will post any revision on this website. We encourage you to review our privacy policy periodically. When you do business with us or use our website, you accept this Privacy Policy.

Personal Information
Personal information is information about a specific person, including the person's name, address, telephone number, email address, credit card number, birth date, information about the person's activities and purchases, and, if applicable, member number.

The Information We Gather
Whenever you purchase products from Simply Succulents®, a division of Big Brook Greenhouse, we collect and store your personal and transactional information in our customer database. This information is generally used to process your transactions and respond to your requests. You may also receive periodic printed or e-mail communications from us about new products and services, discounts, special promotions or upcoming events.

Aggregate Data and Information Usage
In addition to personal information, we collect and store information about the products purchased and the pages viewed by all of our website visitors. We then use this data in aggregate form to identify overall customer behavior patterns. Our goal in using this information is to improve your experience at Simply Succulents®, a division of Big Brook Greenhouse, by being more responsive to the needs and preferences of our customers.

Our Web servers automatically collect information about each visitor who requests Simply Succulents® Web pages, including your computer's internet protocol (IP) address. This IP address allows us to identify your computer on the internet so that the Web content you request from us can be sent to you.

Click-Stream Data (and Cookie Technology)
We use this information to process your order and to make sure that it is delivered to you. Aggregated order information is also used to track and analyze overall shopping trends, which allows Simply Succulents®, a division of Big Brook Greenhouse, to improve product offerings and services to its members and customers.

In order to register online or purchase products from website, your browser must be set to accept "cookies." A cookie is a small piece of data housed in a text file or folder on your computer's hard drive that helps us recognize you when you visit our sites. We use cookies to help us remember things such as the following: (1) the profile facts you tell us about yourself, (2) your specified areas of interest on our sites, (3) the items you've placed in your shopping basket, and/or (4) the pages you visit as you shop.

The only personal information our cookie can contain is information that you supply yourself.
Our cookies cannot read data from other parts of your computer. Click-stream data is information that describes the page-by-page paths you take as you browse through our websites. Simply Succulents®, a division of Big Brook Greenhouse, collects this information to help us conduct our business and deliver the most relevant products and services to our customers.

Communications from Simply Succulents®, a division of Big Brook Greenhouse, and Other Companies
In some instances, we use third-party companies to help us provide products and services to you, to assist us in market research, managing customer information, or to fulfill promotions and communicate with you. Some of these companies are given access to some or all of the information you provide to us. These companies are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Simply Succulents®, a division of Big Brook Greenhouse.

Secure Shopping and Personal Information
We understand that many consumers are concerned about Internet security. Simply Succulents®, a division of Big Brook Greenhouse, employs industry-leading technologies to store sensitive information and protect it while in transit over the Internet. The following Security Statement describes the technologies we use and provides additional details about how we handle sensitive data like credit card information. We want you to be able to shop at Simply Succulents®, a division of Big Brook Greenhouse, with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to stop by our local Cable, Wisconsin greenhouse or call us and order by phone: 1-715-798-3191.

The Transmission of Sensitive Data
We work hard to protect the information that you send to us while it is en route to and from our sites. To provide secure transmission, Simply Succulents®, a division of Big Brook Greenhouse, employs Secure Sockets Layer technology (SSL) on those pages that involve sensitive information such as credit card numbers. SSL, which is supported by a vast majority of Internet browsers available today, is the most commonly employed method of secure, encrypted communication used on the Internet.

What Happens To My Information After Simply Succulents®, a division of Big Brook Greenhouse, Receives It?
SSL protects information en route to us. But we don't stop there. We also work very hard to make sure the information you send us is stored and managed securely once we receive it. All data collected is protected by multiple levels of data and structural security. This information is only accessible to Simply Succulents®, a division of Big Brook Greenhouse and trusted, contracted third-party service providers. Simply Succulents®, a division of Big Brook Greenhouse contracts with PayPal, a highly respected secure merchant solutions provider, to verify and process credit transactions placed via the web site.

Credit Card Security

You can shop online with confidence, knowing that the financial and personal information you submit is secure. Just be sure to follow these three easy steps.

  1. Make sure the sites you buy from use secure commerce technology. At Simply Succulents®, a division of Big Brook Greenhouse, security is provided by the best Internet commerce technology available. We use SSL (Secure Socket Layer) digital certificate allowing our customers the strongest certificate services around. Your credit card information is encrypted while traveling the Internet.
  2. You'll know your transaction is secure when a "complete key" icon appears in the lower left-hand corner of your Netscape Navigator screen, or a "closed lock" icon appears in the lower right-hand corner of your Internet Explorer screen.
  3. NOTE: E-mail is not secure. Please remember, your e-mail correspondence should never include sensitive information you would not like to share with the general public as e-mail is never a secure environment on the Internet.
  4. Keep records. When you purchase a product and check out, print the screen so you have a paper record of your purchase. A paper record will be extremely helpful if you ever need to contact us.
If you live in an area with little water but lots of sun, try Simply Succulents® for an extensive selection of drought-resistant hardy plants, including an array of sempervivum (hens and chicks). One of our favorite sources for mail order succulents.

~ Garden Design Magazine
Shipping Notice

Orders placed between November 5th and November 14th will ship the week of November 14th.